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FREENOW is a mobility super app on a mission to make getting around cities more efficient and sustainable. Currently making inroads across nine of the U.K.’s cities, the company faces fierce competition from other well-known taxi booking apps. Which is why, for its latest campaign, the goal was to make FREENOW the taxi-hire app of choice for those wanting the easiest journey possible.
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CREATING CONTEXTUALLY RELEVANT CUES FOR A POSITIVE BRAND EXPERIENCE
There were two main challenges. The first, and biggest
challenge, was how to manage a campaign where the
digital out-of-home activity alone featured 51 ad variations
to allow for advanced dynamic messaging. That’s why
the7stars turned to The Trade Desk.
The Trade Desk’s technology and interface enabled the agency to organise channels, creatives, budgets, and targeting all on one platform. And The Trade Desk’s partner integrations made buying and prioritising channels as easy as hailing a FREENOW taxi. The second challenge was to make sure the multichannel campaign focused on locations that would have the most impact over its competitors.
DELIVERING THE MOST RELEVANT MESSAGE AT THE MOST RELEVANT TIME
The agency’s strategy was to take the ease-of-use message
to the extreme, encouraging consumers to choose a FREENOW taxi over other forms of travel – especially competing
apps. With The Trade Desk’s API integration, the7stars team
could dynamically change FREENOW’s creatives based on
contextually relevant cues. For example, if there were train
delays in a specific location, the creative would switch to
tell consumers that FREENOW could ‘get them back on
track’, while The Trade Desk’s weather technology allowed
the7stars to display weather-dependent messages like
‘Shine On. Ride On’ or ‘Ride in the rain’. By identifying
locations where consumers over-indexed for competitor app usage, the7stars team were able to determine where to
best deliver the campaign and make a real difference to
FREE NOW’s share of voice.
This technology-driven campaign ran for three months across digital out-of-home, Connected TV, digital radio, online video, and online display. Aimed at adults in London, Brighton, Oxford, Manchester, and Edinburgh, the campaign had a main KPI of increasing in-app visits from within the set locations. Another KPI was to deliver a frequency of four across the campaign – the goal here was to build positive brand awareness and collect compliant audience pools for future retargeting from performance activity.
SIGNIFICANTLY INCREASING MARKET SHARE WITH DATA-DRIVEN TECHNOLOGY
In previous campaigns run without The Trade Desk, FREENOW had seen no growth in market share. This campaign
was different. During the three months it was live, the team
saw a 41% increase in subscribers. Most importantly,
they saw a 2% growth in share of visits across
competitor taxi apps in the locations targeted. What’s more,
The Trade Desk’s technology enabled the team to drive
efficiencies in their media buys – meaning that they
overdelivered on planned campaign reach.
THE FINAL IMPRESSION?
With consumers moving fluidly across devices and
channels, the ability to build and manage multichannel
campaigns – all on one platform – made it easy for the7stars
to create a rich, personalised, and memorable brand
experience for FREENOW’s prospective customers.
See how easy it is to run successful multichannel campaigns on The Trade Desk. Get in touch: [email protected].
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